Cloudflare Bug

All players should change credentials

A bug was recently discovered with Cloudflare, which Crypto-Games use for DDoS protection and other services. Due to the nature of the bug, we recommend as a precaution that you change your Crypto-Games security credentials:
•Change your password
•Clients who use API key should generate a new key



You should similarly change your security credentials for other websites that use Cloudflare (see link below for a list of possibly affected sites). If you are using the same password for multiple sites, you should change this immediately so that you have a unique password for each site. And you should enable two-factor authentication on every site that supports it.

The Cloudflare bug has now been fixed, but it caused sensitive data like passwords to be leaked during a very small percentage of HTTP requests. The peak period of leakage is thought to have occurred between Feb 13 and Feb 18 when about 0.00003% of HTTP requests were affected. Although the rate of leakage was low, the information that might have been leaked could be very sensitive, so it’s important that you take appropriate precautions to protect yourself.

Here are some links for further reading on the Cloudflare bug:
• TechCrunch article: https://techcrunch.com/2017/02/23/major-cloudflare-bug-leaked-sensitive-data-from-customers-websites/
• List of sites possibly affected by the bug: https://github.com/pirate/sites-using-cloudflare/blob/master/README.md
• Announcement on Cloudflare blog: https://blog.cloudflare.com/incident-report-on-memory-leak-caused-by-cloudflare-parser-bug/

Regards,
Crypto-Games Support Team

1 Billionth bet celebration

We're approaching 1 Billionth Dice bet!


Compete for huge rewards!


The player that places the first BTC bet after Bet ID 999.999.999 will receive 0.1 BTC, the player that places the first DASH bet after Bet ID 999.999.999 will receive 2 DASH, and so on.

To claim a reward, the player must report in chat in 5 minutes.

Catch the winning spirit!

Withdrawals - Q&A

Withdrawals – The Most Common Questions and Answers 

In our last blogpost, we explained what to check when doing a deposit and what possible problems could occur during the process. Todays post will be focused on withdrawals, the site sending coins to you. Like with deposits, there are a few things to keep in mind and a few questions that come up again and again. This post aims to answer the most common.


What do I have to consider before requesting a withdrawal?

In order to withdraw any coins, all of your deposits need to have at least 2 blockchain confirmations. You can check if they do by looking at your deposit history or looking up the transactions on a block explorer of your choice. Further, you will have to validate the request via your email, so make sure you got access to your mail address as well. Now check the bitcoin or altcoin address you want to withdraw coins to, make sure there aren't any typos and/or errors in the address and you have the right address for the coin you want to withdraw. If you have checked all these, you’re ready to request a withdrawal.

What speed should I choose for my withdrawal?

We offer different withdrawal speeds. There’s 3 options, the free option, which allows you to get your withdrawal without paying any fee on it, but can take a lot of time to confirm, the fast option, which means paying a higher fee, but also gives your transaction highest priority and the normal option, which is a mix of both. Users in a hurry should opt for the fast withdrawals, while those that don’t mind a long wait (even a week or more) might prefer using a free withdrawal. Generally, for the average user, we suggest the normal option, as it is a good mix between keeping the fees low and ensuring a fast confirmation time.

I’ve requested a withdrawal but there is no transaction yet, what now?

First, make sure you’ve confirmed the withdrawal request via the link sent to you by mail. If you have done that, wait a bit. Should there be no transaction after a few hours, get in touch with the support team. In some rare cases, a withdrawal needs to be confirmed manually, which means it takes a little time before the transaction is sent.

My withdrawal was sent, but is unconfirmed, can the site speed it up?

No, once a transaction is sent, there is nothing the site can do to get it confirmed, you will have to wait on the network to do its job. You can influence the speed for future transactions by choosing a higher fee/speed when requesting the withdrawal, but for this one you will have to wait it out.

I have requested a withdrawal but I don’t want it or don’t need it anymore, can I cancel it? 

After a withdrawal has been confirmed via the email link and the transaction was sent, there is no way to cancel a withdrawal, you will have to deposit the coins back into your account if you want to continue playing.

What happens with a withdrawal if it doesn’t get confirmed via mail?

If you do not confirm your withdrawal via the link sent to you by mail, or if the mail doesn’t reach you for some reason, the request will be canceled after 24 hours. In this case, the coins will be added back to your account/your balance.

Can you resend a transaction if it doesn't get confirmed? 

No, we're not resending transactions.

How should I determine the fees for my transaction? 

For Bitcoin transactions, you can check the Bitcoinfees website.

 

I paid 0.0005 BTC for withdrawal fees, but blockchain shows it was paid less, why? 

We pay 0.0005 BTC (for normal withdrawal) fees per one kB. It is not possible for us to give good estimates, or an estimate at all, of how large your transaction will be. When a transactions size is lesser than a kB, the transaction fee is lower than 0.0005 BTC accordingly.

Blockchain.info says "Transaction rejected by our node", what now?

Blockchain.info is unreliable when it comes to checking transactions. Instead check Blocktrail.comBlockr.ioblockcypher.comblockexplorer.com or whichever block explorer you prefer. If it's visible in at least one of these block explorers, then your transaction has not been rejected.

Coinbase told me they did not receive any coins and they has been refunded to Crypto-Games. Will you send it again? 

We're not resending any coins, unless it was rejected on ALL block explorers (for example Blocktrail.com, Blockr.io, blockcypher.com, blockexplorer.com, etc) and transaction was actually canceled. Monitor and keep track of your transactions on those block explorers.

Deposits - Q&A

Deposits – The 6 Most Common Questions and Answers.

As we’re getting a lot of questions about when deposits will be credited, why they are showing as pending, or sometimes not showing up at all, here is a short Q&A about the frequent questions we receive regarding when deposits will be credited and why they are showing as pending (or sometimes not showing up at all).



What are deposits?
To cover all bases, when we talk about deposits, we mean crypto-currency transactions (we’ll focus on bitcoin transactions here, things are similar for the altcoins our site features) originating from your wallet or your wallet provider (when using web wallets), going towards the wallet of our site. Deposits are regular transactions and can be handled as such.

What should I do before I deposit coins?
Before any deposit, make sure to double check the address you are sending to. Go to the deposit window and compare the address you have with the address shown. If they match, you’re ready to send coins to your account.

When will my deposit be credited?
We credit deposits to your account after the regarding transaction has 1 network confirmation. If you don’t know how to look up whether your transaction has a network confirmation yet, here’s how to do it: First, you need the transaction ID, you should get it from your wallet. A transaction ID is a simple hex-string and can look like this for example, ead5359ff13509220b44742b92551192d57be989f0f5622059d2138b176974b0. Now that you have your transaction ID, you can check if your transaction has the required network confirmation on any block explorer (we suggest using https://www.blocktrail.com/BTC). Enter your transaction ID and check the section saying “Confirmations:”. If it shows “unconfirmed”, you'll have to wait until it shows 1 confirmation for your deposit to be credited.

My deposit is showing as pending, do I have to do anything else?
As explained above, deposits are only credited after getting confirmed by the coin’s network. Before that, they show up as pending. You can’t gamble, tip or invest the coins as long as they are just pending. The only thing you can do is wait, neither the user nor the site can speed up the process, in the pending phase, the coin’s network has to pick up the transaction and confirm it. If you are consistently experiencing long waiting times for your deposits to be credited and are annoyed by such, consider using higher transaction fees on your future deposits. A higher transaction fee increases the priority on your transaction and makes it more likely to be included in a block, hence getting a confirmation.

I’ve sent a deposit but it doesn’t show as pending, what’s wrong?
On some coins, we can’t show pending deposits due to the structure of their network. Ethereum is an example of such a coin. If your deposit on another coin does not show up, don’t panic. Sometimes transactions don’t reach our nodes due to mempool related issues. Wait for your transaction to get confirmed, most deposits are credited at this point. If your transaction is confirmed and still nothing is showing up, get in touch with the support staff.

Any further questions?
In case some things are still unclear or you have issues with your deposit that are not being covered by the questions/answers above, you can contact our support team (support@crypto-games.net). They are abled to help in single case scenarios and provide further insight.