Deposits – The 6 Most Common Questions and Answers.As we’re getting a lot of questions about when deposits will be credited, why they are showing as pending, or sometimes not showing up at all, here is a short Q&A about the frequent questions we receive regarding when deposits will be credited and why they are showing as pending (or sometimes not showing up at all).
What are deposits?
To cover all bases, when we talk about deposits, we mean crypto-currency transactions (we’ll focus on bitcoin transactions here, things are similar for the altcoins our site features) originating from your wallet or your wallet provider (when using web wallets), going towards the wallet of our site. Deposits are regular transactions and can be handled as such.
What should I do before I deposit coins?
Before any deposit, make sure to double check the address you are sending to. Go to the deposit window and compare the address you have with the address shown. If they match, you’re ready to send coins to your account.
When will my deposit be credited?
We credit deposits to your account after the regarding transaction has 1 network confirmation. If you don’t know how to look up whether your transaction has a network confirmation yet, here’s how to do it: First, you need the transaction ID, you should get it from your wallet. A transaction ID is a simple hex-string and can look like this for example, ead5359ff13509220b44742b92551192d57be989f0f5622059d2138b176974b0. Now that you have your transaction ID, you can check if your transaction has the required network confirmation on any block explorer (we suggest using https://www.blocktrail.com/BTC). Enter your transaction ID and check the section saying “Confirmations:”. If it shows “unconfirmed”, you'll have to wait until it shows 1 confirmation for your deposit to be credited.
My deposit is showing as pending, do I have to do anything else?
As explained above, deposits are only credited after getting confirmed by the coin’s network. Before that, they show up as pending. You can’t gamble, tip or invest the coins as long as they are just pending. The only thing you can do is wait, neither the user nor the site can speed up the process, in the pending phase, the coin’s network has to pick up the transaction and confirm it. If you are consistently experiencing long waiting times for your deposits to be credited and are annoyed by such, consider using higher transaction fees on your future deposits. A higher transaction fee increases the priority on your transaction and makes it more likely to be included in a block, hence getting a confirmation.
I’ve sent a deposit but it doesn’t show as pending, what’s wrong?
On some coins, we can’t show pending deposits due to the structure of their network. Ethereum is an example of such a coin. If your deposit on another coin does not show up, don’t panic. Sometimes transactions don’t reach our nodes due to mempool related issues. Wait for your transaction to get confirmed, most deposits are credited at this point. If your transaction is confirmed and still nothing is showing up, get in touch with the support staff.
Any further questions?
In case some things are still unclear or you have issues with your deposit that are not being covered by the questions/answers above, you can contact our support team (email@example.com). They are abled to help in single case scenarios and provide further insight.