Withdrawals - Q&A

Withdrawals – The Most Common Questions and Answers 

In our last blogpost, we explained what to check when doing a deposit and what possible problems could occur during the process. Todays post will be focused on withdrawals, the site sending coins to you. Like with deposits, there are a few things to keep in mind and a few questions that come up again and again. This post aims to answer the most common.


What do I have to consider before requesting a withdrawal?

In order to withdraw any coins, all of your deposits need to have at least 2 blockchain confirmations. You can check if they do by looking at your deposit history or looking up the transactions on a block explorer of your choice. Further, you will have to validate the request via your email, so make sure you got access to your mail address as well. Now check the bitcoin or altcoin address you want to withdraw coins to, make sure there aren't any typos and/or errors in the address and you have the right address for the coin you want to withdraw. If you have checked all these, you’re ready to request a withdrawal.

What speed should I choose for my withdrawal?

We offer different withdrawal speeds. There’s 3 options, the free option, which allows you to get your withdrawal without paying any fee on it, but can take a lot of time to confirm, the fast option, which means paying a higher fee, but also gives your transaction highest priority and the normal option, which is a mix of both. Users in a hurry should opt for the fast withdrawals, while those that don’t mind a long wait (even a week or more) might prefer using a free withdrawal. Generally, for the average user, we suggest the normal option, as it is a good mix between keeping the fees low and ensuring a fast confirmation time.

I’ve requested a withdrawal but there is no transaction yet, what now?

First, make sure you’ve confirmed the withdrawal request via the link sent to you by mail. If you have done that, wait a bit. Should there be no transaction after a few hours, get in touch with the support team. In some rare cases, a withdrawal needs to be confirmed manually, which means it takes a little time before the transaction is sent.

My withdrawal was sent, but is unconfirmed, can the site speed it up?

No, once a transaction is sent, there is nothing the site can do to get it confirmed, you will have to wait on the network to do its job. You can influence the speed for future transactions by choosing a higher fee/speed when requesting the withdrawal, but for this one you will have to wait it out.

I have requested a withdrawal but I don’t want it or don’t need it anymore, can I cancel it? 

After a withdrawal has been confirmed via the email link and the transaction was sent, there is no way to cancel a withdrawal, you will have to deposit the coins back into your account if you want to continue playing.

What happens with a withdrawal if it doesn’t get confirmed via mail?

If you do not confirm your withdrawal via the link sent to you by mail, or if the mail doesn’t reach you for some reason, the request will be canceled after 24 hours. In this case, the coins will be added back to your account/your balance.

Can you resend a transaction if it doesn't get confirmed? 

No, we're not resending transactions.

How should I determine the fees for my transaction? 

For Bitcoin transactions, you can check the Bitcoinfees website.

 

I paid 0.0005 BTC for withdrawal fees, but blockchain shows it was paid less, why? 

We pay 0.0005 BTC (for normal withdrawal) fees per one kB. It is not possible for us to give good estimates, or an estimate at all, of how large your transaction will be. When a transactions size is lesser than a kB, the transaction fee is lower than 0.0005 BTC accordingly.

Blockchain.info says "Transaction rejected by our node", what now?

Blockchain.info is unreliable when it comes to checking transactions. Instead check Blocktrail.comBlockr.ioblockcypher.comblockexplorer.com or whichever block explorer you prefer. If it's visible in at least one of these block explorers, then your transaction has not been rejected.

Coinbase told me they did not receive any coins and they has been refunded to Crypto-Games. Will you send it again? 

We're not resending any coins, unless it was rejected on ALL block explorers (for example Blocktrail.com, Blockr.io, blockcypher.com, blockexplorer.com, etc) and transaction was actually canceled. Monitor and keep track of your transactions on those block explorers.